You searched for feed | PDI Technologies, Inc. https://pditechnologies.com Convenience Store Software | Wholesale Petroleum Software | PDI Tue, 22 Jul 2025 13:31:43 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.2 https://pditechnologies.com/wp-content/uploads/2022/07/cropped-favicon2-32x32.png You searched for feed | PDI Technologies, Inc. https://pditechnologies.com 32 32 3 Steps to Turn Loyalty Issues into Relationship Wins  https://pditechnologies.com/blog/turn-loyalty-issues-into-relationship-wins/ Thu, 12 Jun 2025 12:00:00 +0000 https://pditechnologies.com/?p=22022 In our latest C-Store Loyalty Insider blog, Mindy Shouse shares advice on how to turn potential loyalty issues into relationship-building opportunities .]]>

It’s inevitable. Every loyalty program will have its occasional hiccup—a missing reward, a promotion that didn’t apply, or a customer who’s frustrated and unsure about exactly what went wrong. 

In those moments, you’re not just solving a problem. You’re building a relationship. 

At PDI, we believe that the way you handle loyalty issues is just as important as how you structure your loyalty program. In fact, those moments of friction are often the biggest opportunities to win deeper loyalty when your team is empowered, trained, and equipped with the right tools. 

Here are three key steps you can take to turn loyalty issues into relationship wins. 

1. Turn problems into opportunities 

When mistakes happen, resolution moments become the hidden turning points in the customer experience. 

One study by PwC found that 32% of customers will walk away from a brand after just one bad experience—but 86% of customers say they’re more loyal to brands that offer great customer support. The difference? It’s not the mistake. It’s the response. 

People will forget what you said. People will forget what you did. But people will never forget how you made them feel.

― Maya Angelou

When your frontline employees—whether store associates or support agents—have the tools, knowledge, and authority to resolve issues quickly and with empathy, they can turn what could be a churn risk into a loyalty moment. 

Even though managing customer issues can be stressful, there’s a silver lining. Feedback from customers is a gift. Great operators use it to identify trends or recurring problems, and they adapt with strategies to improve the ongoing customer experience. Be sure to communicate regularly with your employees and customers to acknowledge that you’re listening and responding. 

2. Empower your staff to act like loyalty leaders 

In the PDI Loyalty Playbook, we explain how to create a culture of loyalty where your entire organization understands that loyalty is more than a program. It’s a mindset and one of your most valuable business assets. 

That means: 

  • Training store employees to confidently handle loyalty questions, card issues, and reward redemptions
  • Giving customer service agents visibility into purchase history, points balances, and offer activity
  • Equipping managers with dashboards that flag recurring issues or trends across locations
  • Rewarding employees for “saving” loyalty moments or delivering exceptional customer service
  • Empowering your team to go “above and beyond” by not just fixing a problem but also compensating customers for their trouble, encouraging them to give your brand another chance 

With this approach, every customer-facing role becomes a brand ambassador—with the power to turn a simple resolution into a memorable positive experience. 

3. Anticipate issues before they escalate 

What’s the best way to solve problems? Prevent them from happening in the first place. With PDI Loyalty, your team has access to: 

  • Real-time data to validate redemptions and points
  • Promotion timelines synced across the POS and the pump
  • Member history to spot fraud, disputes, or trends 
  • Intuitive campaign tools to reduce setup errors 

And, with integrated support features in PDI Experience Designer, your team can send “make-good” offers or apology perks instantly—turning any misstep into a positive memory. 

Real-world example: Starbucks as the gold standard 

The Starbucks loyalty program is a well-known benchmark, not just for its mobile-first design but for its world-class member support. 

If a customer reports a missed star or reward, they often receive a personalized message and compensation within hours. The brand’s support team is trained to reinforce the value of the program and the relationship. The result? 

  • Over 31 million active US loyalty members 
  • An average 15% higher spend by loyalty members compared to non-members 
  • Over 50% of in-store transactions driven by rewards members 

That’s the power of building and maintaining a brand-wide loyalty culture. 

PDI perspective: loyalty is a people strategy 

Like most things today, technology is critical for a successful loyalty program. But it’s your people who make loyalty real. 

That’s why PDI doesn’t just provide platforms. We provide partnerships. We coach our clients on how to build scalable support processes, train frontline teams, and use every loyalty issue as a chance to drive retention. 

From loyalty troubleshooting guides to store-level dashboards and CPG-funded goodwill offers, we give you the tools to win the moments that matter. 

Final thought 

Imagine a customer calling you because they didn’t get their points. They leave the call not just satisfied—but more loyal than before. That’s the goal. 

In loyalty, problems are not necessarily disruptions—they’re invitations to show up. To fix it fast. And to prove why your brand is worth coming back to. 

Ready to build a loyalty culture that turns every challenge into a customer win?

Want to hear more from Mindy?

Headshot of Mindy Shouse, PDI Loyalty expert

Mindy will be one of our many PDI industry experts on hand at Connections Live 2025 in Denver, August 24-27. 

Register Now

Want more loyalty content from PDI?

Check out C-Store Loyalty Insider for the latest in convenience loyalty—at PDI and across the industry.

Sources: PDI Technologies Loyalty Playbook, and PwC Experience is everything: Here’s how to get it right 

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Save Big with a Group Discount Bundle at PDI Connections Live 2025 https://pditechnologies.com/blog/get-cl25-group-discount-bundle/ Tue, 03 Jun 2025 12:00:00 +0000 https://pditechnologies.com/?p=21971 Learn why team training is such a key part of the experience at PDI Connections Live 2025. Traci Fulmer explains how to save big with a Group Discount Bundle. ]]>

One of the most common questions I get about PDI Connections Live is why it makes sense to send multiple people from one company. I admit that’s a good question to ask, especially when budgets are tight. 

My typical response is that the focus on in-depth training for this conference makes it unique in our industry. When you invest in PDI solutions, you clearly want to maximize your investment. The best way to do that is to become as proficient with those solutions as possible. 

Our goal at Connections Live 2025 is to deliver the deep technical training your organization needs to thrive. This year, that includes: 

  • 160+ classes 
  • 86 advanced-level classes 
  • 26 hands-on classes 
  • 24-hour networking labs 
  • Almost unlimited peer networking opportunities 

A proven history of team training 

That covers why someone would want to attend. To answer why anyone would send multiple people, I lean on the feedback we’ve received from previous attendees. In the early years of the conference, we discovered that team training became a force multiplier for many organizations. 

Instead of attendees overlapping with each other and diminishing the overall training experience, we kept hearing how organizations were seeing even greater value by sending a full team. By working in groups, attendees can apply their shared knowledge and learn from each other’s diverse experiences as they: 

  • Build practical, real-world technical skills 
  • Collaborate more effectively 
  • Exchange best practices 
  • Learn directly from PDI product experts 
  • Cross-train across roles for greater versatility 

In addition, we offer multiple full role-based tracks for attendees. If you want to send different employees focused on wholesale, technology, accounting, pricebook, loyalty, or security, there’s a unique track for each attendee. 

Big savings with Group Discount Bundles 

Team training is so important that we offer a Group Discount for any organization or parent company that sends multiple attendees to Connections Live 2025. Here’s how much you can save: 

Group discount bundles available through June 15: $2,495 per registration for 5–9 registrations ($700 savings), and $2,395 per registration for 10 or more registrations ($800 savings), based on the standard rate of $3,195.

You can get all the details about Group Discount Bundles here

Please note that you must purchase your bundle by June 15. 

Savings for individual attendees 

If you want to attend Connections Live 2025 but aren’t part of a group, you can still save big: 

  • Use the Early-Bird Discount to save $400 off the standard conference rate 
  • Register ASAP, because this discount ends on June 30 

If you have any questions about Group Discount Bundles or Connections Live in general, just let us know at: connectionslive@pditechnologies.com

We can’t wait to see you this August in Denver! 

Check out what your peers think 

Sign up today

Register now for Connections Live 2025!

What: PDI Connections Live 2025
When: August 24-27
Where: Gaylord Rockies Resort in Denver, CO

]]>
Koupon Media Terms of Use https://pditechnologies.com/program-terms/koupon-media-terms/ Wed, 21 May 2025 12:59:30 +0000 https://pditechnologies.com/?page_id=21769 ]]>

Koupon Media Terms of Use

Last Modified: May 20, 2025

  1. Acceptance of the Terms of Use

These terms of use are entered into by and between you (or your organization) and Koupon Media, Inc. (“Koupon Media”, “we” or “us”). The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, these “Terms of Use”), govern your access to and use of our services which allow you to access and redeem offers from various brands, including our age verification services that allow you to access and redeem age restricted offers (our “Services”).

THESE TERMS OF USE CONTAIN VERY IMPORTANT INOFORMATION PERTAINING TO YOUR RIGHTS AND OBLIGATIONS AS WELL AS CONDITIONS AND LIMITATIONS THAT MAY APPLY TO YOU. PLEASE READ THE TERMS OF USE CAREFULLY BEFORE YOU START TO USE OUR SERVICES. BY USING OUR SERVICES OR BY CLICKING TO ACCEPT OR AGREE TO THE TERMS OF USE WHEN THIS OPTION IS MADE AVAILABLE TO YOU, YOU ACCEPT AND AGREE TO BE BOUND AND ABIDE BY THESE TERMS OF USE AND OUR PRIVACY POLICY, WHICH IS INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT WANT TO AGREE TO THESE TERMS OF USE OR THE PRIVACY POLICY, YOU MUST NOT ACCESS OR USE THE SERVICES.

Our Services are offered and available to individual users who are 21 years of age or older and reside in the United States or any of its territories or possessions. However, certain offers on our Services are subject to age restrictions and you may need to be older in order to receive or redeem certain offers. By using our Services, you represent and warrant that you are of legal age to form a binding contract with Koupon Media and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use our Services.

  1. Changes to the Terms of Use

We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of our Services thereafter.

Your continued use of our Services following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.

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We reserve the right to withdraw or amend our Services, and any service or material we provide on or through our Services, in our sole discretion without notice. We will not be liable if for any reason all or any part of our Services are unavailable at any time or for any period. From time to time, we may restrict access to some parts of our Services, or all of our Services, to users, including registered users.

Some of the products offered on or through our Services may be intended ONLY for those of legal age in their jurisdictions. To access our Services or some of the resources it offers, you may be asked to provide certain registration details or other information. Due to the prevalence of fraud, this may include additional information to prove your identity and age. We use a variety of non-affiliated third-parties to verify your identity and age based on the information you provide. These age verification services utilize processes that have been developed with security and privacy in mind, however we take no responsibility for their security or privacy practices. Failure to timely comply with our requests or requests by third-party services we use to verify your age may result in the suspension or cancellation of your access to the Services and/or reporting you to federal and/or local authorities. When we verify your age, we may download digital certificates to the mobile device, handheld phone, PDA, or substantially similar internet appliance or internet-connected device (a “Mobile Device”) you use to verify your age to help identify you for future age-restricted offers. You further agree that, if you use our age verification services to access any age-restricted offers, that the Mobile Device you use to verify your age and access our Services will be used solely by you and that you are solely responsible for safeguarding the device (whether physically, through passcodes, or other means) to ensure that the application is not accessed on your Mobile Device. It is a condition of your use of our Services that all the information you provide on or to our Services is correct, current and complete. You agree that all information you provide to register with our Services or otherwise, including but not limited to through the use of our age verification features on the Services, is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.

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We have the right to disable any user name, certificate, Mobile Device, password or other identifier, whether chosen by you or provided by us, or your access to age-restricted products (or revoke your “verified status” to any age restricted offers) at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use.

  1. Intellectual Property Rights

The Services and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by Koupon Media, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

These Terms of Use permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Services, except as necessary for you to access and use the Services on your Mobile Device.

If you print, copy, modify, download or otherwise use or provide any other person with access to any part of the Services in breach of the Terms of Use, your right to use the Services (and your ability to redeem any offers) will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title or interest in or to the Services or any content on the Services is transferred to you, and all rights not expressly granted are reserved by Koupon Media. Any use of the Services not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark and other laws.

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Koupon Media name, the Koupon Media logo and all related names, logos, product and service names, designs and slogans are trademarks of Koupon Media or its affiliates or licensors. You must not use such marks without the prior written permission of Koupon Media. All other names, logos, product and service names, designs and slogans on our Services are the trademarks of their respective owners.

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You may use the Services only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Services:

  • In any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries or any laws regarding the purchase, access, or use of age restricted products and services, including the purchase, access, or use of an age restricted product or service on behalf of someone who is not legally permitted to purchase, access, or use such product or service).
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Additionally, you agree not to:

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We have the right to:

  • Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Services, including, without limitation, any use of the Services to redeem an age-restricted offer.
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YOU WAIVE AND HOLD HARMLESS KOUPON MEDIA AND ITS AFFILIATES, LICENSEES AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING OR AS A RESULT OF ITS INVESTIGATIONS AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.

  1. Copyright Infringement

We take claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law. If you believe any materials accessible on or through the Services infringes your copyright, you may request removal of those materials (or access to them) from the Services by submitting written notification to our Copyright Agent (designated below). In accordance with the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (17 U.S.C. § 512) (“DMCA”), the written notice (the “DMCA Notice”) must include substantially the following:

  • Your physical or electronic signature.
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“I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use).”

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  • Our designated Copyright Agent to receive DMCA Notices is:

Koupon DMCA Owner
Koupon Media, Inc.
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kouponprivacy@pditechnologies.com

If you fail to comply with all of the requirements of Section 512(c)(3) of the DMCA, your DMCA Notice may not be effective.

Please be aware that if you knowingly materially misrepresent that material or activity on the Services is infringing your copyright, you may be held liable for damages (including costs and attorneys’ fees) under Section 512(f) of the DMCA.

  1. Reliance on Information Posted

Some of the information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.

Our Services may include content provided by third parties, including materials provided by third-party manufacturers of goods and products. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by Koupon Media, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of Koupon Media. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.

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We may update the content on our Services from time to time, but its contents is not necessarily complete or up-to-date. Any of the material on the Services may be out of date at any given time, and we are under no obligation to update such material.

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If the Services contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in offers or other advertising on our Services. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third party websites linked on or through our Services, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

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The owner of the Services is based in the state of Texas in the United States. We provide our Services for use only by persons located in the United States. We make no claims that the Services or any of the offers available on or through the Services is accessible or appropriate outside of the United States. Access to our Services and the offers available on or through our Services may not be legal by certain persons or in certain countries. If you access the Services from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.

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You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Services will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR MOBILE DEVICE, APPLICATIONS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE SERVICES OR ANY OFFERS OBTAINED THROUGH THE SERVICES OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.

YOUR USE OF THE SERVICES, ITS CONTENT AND ANY OFFERS OBTAINED THROUGH THE SERVICES IS AT YOUR OWN RISK. THE SERVICES, ITS CONTENT AND ANY OFFERS OBTAINED THROUGH THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER KOUPON MEDIA NOR ANY PERSON ASSOCIATED WITH KOUPON MEDIA MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE SERVICES OR ANY OF THE OFFERS AVAILABLE ON OR THROUGH THE SERVICES. WITHOUT LIMITING THE FOREGOING, NEITHER KOUPON MEDIA NOR ANYONE ASSOCIATED WITH KOUPON MEDIA REPRESENTS OR WARRANTS THAT THE SERVICES, ITS CONTENT OR ANY OFFERS OBTAINED THROUGH THE SERVICES WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SERVICE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE SERVICES OR ANY OFFERS OR ITEMS OBTAINED THROUGH THE SERVICES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

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IN NO EVENT WILL KOUPON MEDIA, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SERVICES, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE SERVICES OR SUCH OTHER WEBSITES OR ANY SERVICES OR OFFERS OBTAINED THROUGH THE SERVICES OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

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You agree to defend, indemnify and hold harmless Koupon Media, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms of Use or your use of the Services, including, but not limited to, any use of the Services’ content, offers and products other than as expressly authorized in these Terms of Use or your use of any information obtained from the Services.

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All matters relating to the Services and these Terms of Use and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of Texas without giving effect to any choice or conflict of law provision or rule (whether of the State of Texas or any other jurisdiction).

Any legal suit, action or proceeding arising out of, or related to, these Terms of Use or the Services shall be instituted exclusively in the federal courts of the United States or the courts of the State of Texas in each case located in the City of Dallas although we retain the right to bring any suit, action or proceeding against you for breach of these Terms of Use in your country of residence or any other relevant country. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

  1. Limitation on Time to File Claims

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OF USE OR THE SERVICES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

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No waiver by Koupon Media of any term or condition set forth in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Koupon Media to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.

If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

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The Terms of Use and our Privacy Policy constitute the sole and entire agreement between you and Koupon Media with respect to the Services and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the Services.

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Our Services are operated by Koupon Media; 14241 Dallas Parkway, Suite 350; Dallas, Texas 75254; kouponprivacy@pditechnologies.com.

All other feedback, comments, requests for technical support and other communications relating to the Services should be directed to: kouponprivacy@pditechnologies.com.

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Ready to Learn and Thrive at PDI Connections Live 2025? https://pditechnologies.com/blog/learn-network-thrive-pdi-cl25/ Tue, 20 May 2025 12:00:00 +0000 https://pditechnologies.com/?p=21665 Traci Fulmer highlights what’s new at PDI Connections Live 2025 and shares how the annual training and networking conference benefits the entire PDI community.]]>

Are you ready for another year of the industry’s premier training and networking event? That’s right. We’re already in full preparation mode for PDI Connections Live 2025.

This year, we’re returning to one of our most popular destinations—the Gaylord Rockies Resort in Denver, Colorado. If you’ve been there previously, you won’t believe the amazing upgrades they’ve made. And, if you’ve never stayed at the resort, you’re in for a treat.

At last year’s conference in Washington, DC, we hosted over 1000 attendees representing the full spectrum of roles from across the fuel and convenience ecosystem. This year we’re ramping up the training with even more classes, including exactly what you’ve asked for: more hands-on and advanced training.

If you’re looking to build your technical skills, expand your knowledge, and make valuable industry connections, this info-packed event is right up your alley.

What to expect (for new attendees)

If you haven’t attended one of our previous conferences—or you attended way back in the pre-COVID years—our focus is on delivering an immersive 4-day learning experience with:

  • Classes and tracks for different roles and levels of experience
  • Hands-on training to match your specific needs
  • Networking to get 1:1 assistance from PDI technical experts
  • Industry leadership tips and best practices

And that’s just for the training element of the conference. The other key focus area is helping you make impactful connections with:

  • Speed networking sessions where you can get to know other attendees with similar interests
  • An Expo area where you can mix with PDI experts and industry vendors
  • Casual networking events like the Welcome Reception, Game Night, and Big Night Out (our customer appreciation party)

What’s new for 2025

We love all your feedback and recommendations for making Connections Live as valuable as possible. After all, this customer-driven conference depends on your active participation. Based on what you’ve requested, this year’s conference will include:

  • Additional advanced-level classes
  • More hands-on training opportunities
  • New ways to influence the PDI product strategy
  • A greater focus on loyalty and CPG brand/retailer collaboration

How to get the best conference rate

If you plan to join us in Denver, be sure to get the best rate. Here are two ways to save big:

  • Individuals: Use the Super Early-Bird Discount  to save $600 off the standard conference rate. This discount ends on May 31, so register soon!
  • Groups: If your company sends 5 to 9 attendees, you can save $700 per person. If you send 10 or more, you can save $800 per person. You must purchase your Group Discount Bundle by June 15.

Find more PDI resources

In addition to our annual Connections Live conference, we’ve recently broadened the overall PDI Connections experience with:

  • Support resources, forums, and knowledge exchange on the PDI Connections online platform
  • Live training courses, on-demand videos, user group conversations, and thought leadership resources on PDI University (an All-Access Pass unlocks nearly limitless opportunities for your entire organization)
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The Loyalty Funnel Is Flattened: Rethinking C-Store Marketing https://pditechnologies.com/blog/rethinking-cstore-loyalty-marketing/ Thu, 15 May 2025 13:00:00 +0000 https://pditechnologies.com/?p=21512 With fewer customer touchpoints and shifting behaviors, the loyalty funnel is flattening. Learn how to adapt your strategy and drive measurable impact.]]>

The funnel is dead. Long live the map.  

The traditional marketing funnel is officially a relic. According to recent research from Boston Consulting Group (BCG), the path to purchase no longer flows downward in a tidy sequence of awareness, consideration, and purchase.  

Instead, it zigzags. It scrolls. It streams. It searches. And for convenience store retailers trying to build meaningful loyalty, this behavioral shift has major implications.  

In this new paradigm, loyalty isn’t something that happens at the end of the customer journey—it happens in every moment. That means your brand needs to move beyond campaigns and conversion metrics and start focusing on real-time, relevant, and persistent influence.  

Goodbye funnel, hello 4S behavior  

BCG identifies a new framework to understand how consumers interact with brands: the 4S model—Streaming, Scrolling, Searching, and Shopping. It’s important to note that this isn’t a progressive sequence. It’s a cycle. And it’s especially relevant in convenience retail, where customers often act on impulse based on proximity and digital nudges: 

  • Streaming: Consumers engage with media across platforms like YouTube, TikTok, and Spotify, absorbing brand impressions without even realizing it. 
  • Scrolling: Endless browsing through social feeds primes users for micro-moments of brand discovery. 
  • Searching: Voice assistants and Google queries reveal immediate options—your brand must be in the results. 
  • Shopping: Consumers expect frictionless, omnichannel purchase options—both in-store and online. 

The PDI 2025 C-Store Shopper Insights Report validates this type of behavior. Digital-first loyalty users are always connected, quick to switch brands for better value, and more likely to act on personalized prompts than blanket promotions. In other words, they aren’t waiting for a linear offer—they’re engaging when and where it suits them. 

What this means for c-store loyalty  

If your loyalty strategy still relies on traditional segmentation, periodic blasts, or after-the-fact rewards, it’s time to recalibrate. Today’s consumers demand immediacy, context, and consistency or they’ll look elsewhere.  

At PDI, we help brands stay connected—not just at the moment of transaction, but across the entire loyalty journey. Our omnichannel tools allow brands to influence purchase decisions before shoppers are even ready to make a decision.  

Personalized, purposeful engagement  

The PDI Tracking Convenience Report shows that 74% of c-store loyalty members expect personalized offers tailored to their habits and preferences. That’s not a suggestion—it’s a standard.  

Using AI-powered insights, PDI Loyalty solutions tap into real-time transaction data, geo-location, and behavioral trends to deliver the right reward, at the right moment, through the right channel. Whether it’s a free coffee at 8 AM or a two-for-one snack deal at 3 PM, personalization drives engagement—and repeat visits.  

Loyalty as ecosystem, not program  

The most successful convenience retailers treat loyalty not as a standalone program, but as a connected digital ecosystem. This means integrating:  

  • Branded mobile apps  
  • Real-time fuel discounts  
  • Foodservice rewards 
  • Online ordering and delivery 
  • Car wash rewards and discounts 
  • Partner offers  
  • Store locators and mobile ordering  
  • Contactless checkout and payment integration  

This cohesive approach creates a seamless, engaging customer experience—and perfectly aligns with BCG’s call to replace linear funnels with influence maps. With the right infrastructure, you can surround customers with consistent, value-driven experiences wherever they go.  

The future of c-store loyalty: embedded influence 

To succeed in the era of the flattened funnel, c-store retailers must embed themselves into the everyday digital habits of their customers. Loyalty is no longer about asking for attention after a transaction—it’s about earning presence in the moments that matter most to customers.  

Imagine reaching a customer with:  

  • A hyper-relevant foodservice promo 
  • A targeted Google ad for your nearest location 
  • An in-app offer they can activate instantly  

This is how modern convenience loyalty works. It’s dynamic, data-informed, and demand-driven.  

Let’s rethink loyalty together  

PDI is teaming up with some of the world’s leading convenience retailers to re-imagine loyalty for the modern consumer. Whether you’re modernizing an existing program or building a new digital-first strategy, flexible, scalable solutions can help you drive sustained engagement and measurable ROI.  

Ready to flatten your funnel and elevate your loyalty offerings? Let’s talk.   

Sources: PDI Technologies, Boston Consulting Group, It’s Time for Marketers to Move Beyond the Linear Funnel, 2024.   

Want more loyalty content from PDI?

Check out C-Store Loyalty Insider for the latest in convenience loyalty—at PDI and across the industry.

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Connections Live 2025 – Thank You https://pditechnologies.com/connections-live-2025-thank-you/ Tue, 01 Apr 2025 16:06:23 +0000 https://pditechnologies.com/?page_id=20642 ]]>

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Thank you for your interest in Connections Live 2025

We’ll share more information with you closer to the event. We can’t wait to see you in Denver, CO!

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Have a question about any of your PDI software solutions? There’s a good chance someone in our online user community, PDI Connections, has asked and answered it! Find all kinds of helpful resources on PDI Connections including community forums, solution documentation, training video libraries, and more.

The latest from the experts at PDI.

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PDI Fuel Pricing Retail https://pditechnologies.com/increase-productivity/erp-back-office/fuel-pricing/pdi-fuel-pricing-retail/ Fri, 20 Dec 2024 14:53:12 +0000 https://pditechnologies.com/?page_id=18726 ]]>

PDI Fuel Pricing Retail

Respond Faster to New Market Opportunities

Use real-time data, historical trends, and machine learning to find the right pricing strategy for your sites.

NAMEREMEAAPACLATAM

Reach the Optimal Price Point. Every Time.

Whether your goal is to drive volume or capitalize on margin, leverage machine learning capabilities to make faster, more effective business decisions.

Optimize Fuel Pricing

Strike the right balance between volume and margin by using proven AI technology to make smarter pricing decisions.

Add Intelligence

Uncover market analysis, trends, and patterns to make more transparent, data-driven decisions.

Enhance Auditing

Increase transparency and accountability with robust auditing capabilities, including sensitive data reviews and regulatory compliance.

Key Features

Quick Start

Gain insight on your market with an out-of-the-box fuel pricing solution featuring low implementation costs, real-time updates, site-specific strategies, and automated store manager communications.

Simplify Pricing

Establish a site repository, enable detailed modelling, generate extensive reports, manage alerts, perform large-scale price changes, send emails/SMS, support extensive pricing strategies, and implement end-to-end POS integration.

Advanced Features

Elevate your fuel pricing with centralized strategies and price execution, automatically updating your pricing position based on time, date, or behavior. Monitor thousands of sales transactions in real time to detect errors or unexpected events.

Market Analysis

Gain insights on pricing decisions and their impacts. Get a data-driven view of site sensitivity by calculating elasticity and identifying factors with the greatest impact on volume so you can refine your pricing strategies for each site and product.

Dynamic Pricing 

Switch from a rules-based strategy to dynamic fuel pricing with a machine learning model that uses historical data to continuously learn and improve. Automate steps to meet your sales and margin objectives.

Easier Integration

Utilize APIs to connect seamlessly with other systems for real-time fuel transaction feeds, volume performance insights, dynamic margin analysis, and direct price updates to the POS and pole signs. Extract data using an extensive suite of reporting APIs.

Report Icon transparent

Download the Datasheet

Streamline your processes and free up your staff with automated fuel pricing.

Thanks for your interest. A team member will be reaching out shortly.

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PDI GasBuddy Business Pages https://pditechnologies.com/expand-brand/gasbuddy/pdi-gasbuddy-business-pages/ Wed, 23 Oct 2024 14:44:22 +0000 https://pditechnologies.com/?page_id=17363 ]]>

PDI GasBuddy Business Pages

Promote Accurate Data that Drives Consumers to Your Fuel Locations

Ensure that drivers searching for fuel have reliable information for each of your sites, including fuel prices, services available, and customer ratings.

NAMER

Engage with Motivated Shoppers

Highlight the unique advantages of your fuel sites to motivated GasBuddy app users who are shopping for good deals and specific services.

Gain Site-level Insights

View consumer engagement for each site for brand, station, gas prices, reviews, visits, and dwell time compared to nearby stations.

Share Accurate Prices

Build awareness, drive traffic, and instill trust with consumers—58% of GasBuddy users prefer to visit a verified station.

Protect Your Reputation

Manage each site’s reputation by monitoring, engaging with, and responding to issues quickly and effectively.

Key Features

Listings

Maintain and update location listings, including hours, amenities, rating performance, brand engagement, and user reviews.

Insights

View customer engagement with your brand and benchmark your performance against competitors in six key categories with the ability to generate and export reports.

Reputation Protection

Review and respond to customer feedback published on GasBuddy Business Pages with keyword and rating category change alerts.

Emergency Tracker

Monitor fuel shortages and outages with a map of outage areas and real-time station status—including the ability to bulk-update stations based on their fuel and power status.

Various Package Levels

Choose from GasBuddy Business Pages for all sizes of convenience retailers—from independent sites to major chains—with the ability to change as your business grows.

Advertising

Engage consumers with ads, promotions, and challenges that highlight your sites and encourage them to select a specific location.

Report Icon transparent

Download the Datasheet

Discover new ways to connect with mission-focused drivers and incentivize them to visit your fuel locations.

Thanks for your interest. A team member will be reaching out shortly.

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PDI Propane and Commercial Fueling https://pditechnologies.com/increase-productivity/propane-commercial-fueling-solutions/pdi-propane-commercial-fueling/ Wed, 23 Oct 2024 14:41:50 +0000 https://pditechnologies.com/?page_id=17117 ]]>

PDI Propane and Commercial Fueling

Streamline Your Propane and Fuel Operations

Easily manage products, people, and performance with full transparency across your entire propane delivery operation.

NAMER

Modernize Your Business

Leverage intelligent fuel oil and propane delivery software that helps your team optimize your business all the way from the back office to customer deliveries.

Simplify with an Integrated System

Leverage the most powerful fuel oil and propane management software for everything from mobile delivery routing to customer relationship management (CRM) and back-office accounting.

Get One Version of the Truth

Provide a single source of truth that everyone in your business can rely on in a common, synchronized environment.

Improve Efficiency and Profitability

Increase efficiency and delight your customers with a modern technology solution that helps your business achieve peak performance and profitability.

Available Solutions

ERP

Streamline operations with an all-in-one energy software suite combining delivery routing, CRM, and accounting tools, enabling businesses to operate more efficiently and profitably.

In-Truck Delivery

Simplify heating oil or fuel propane deliveries with automatic updates as deliveries are completed, allowing your fuel dispatchers to easily monitor driver activity throughout the day.

Routing

Maximize fleet value by helping dispatchers meet the challenges of loading and delivering the right fuel, to the right customer, in the most efficient manner that saves both time and money.

In-Truck Service

Wirelessly send updates and provide real-time feedback from service technicians in the field back to the service dispatch team in the office.

Analytics

Gather, sort, and view information in easily usable ways that you can save, share, and restructure to provide comprehensive snapshots and actionable insights.

Customer Portal

Empower your customers to place fuel oil delivery orders, sign up for special pricing plans, request service, make online payments, and view transaction history from anywhere.

Mobile App

Give your customers access to account information, fuel ordering, payments, equipment, and service requests through a secure mobile application.

Hosting

Save money on software licenses, hardware, and IT support with cloud hosting, giving you the ability to access the desktop from anywhere and any device.

Imaging

Quickly scan and file work orders, delivery tickets, invoices, proposals, estimates, contract agreements, and other documents that would otherwise consume valuable time and space.

Report Icon transparent

Download the Brochure

Discover all the ways PDI Propane and Commercial Fueling solutions can optimize your operations and reduce your workload.

Thanks for your interest. A team member will be reaching out shortly.

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PDI Data Services https://pditechnologies.com/gain-insights/insights-analytics/pdi-data-services/ Wed, 23 Oct 2024 14:34:31 +0000 https://pditechnologies.com/?page_id=16620 ]]>

PDI Data Services

Unlock the Power of Fuel and Convenience Store Data

Solve your critical business challenges with a variety of PDI Data Services.

NAMER

Whatever your industry, PDI delivers actionable insights you need to make informed decisions and continue to drive business growth.

For CPG brands, site-level transaction details and first-party consumer data provide greater clarity on product sales performance and facilitate targeted marketing programs to increase sales and market share.

Financial institutions can optimize investment decisions by using near-real-time transaction data on company sales performance in the convenience retail channel, adding insights on top of transaction data from other retail channels.

Data aggregators serving the MarTech advertising community can use our first-party consumer data from the convenience store channel to enrich their datasets and provide a more comprehensive view of their consumer database.

Illuminate Market Trends and Customer Behavior

Comprehensive fuel pricing and c-store transaction data provides deep insights into market dynamics and consumer preferences, helping you stay ahead of the competition

Optimize Product Placement and Pricing

Merchandise transaction feeds help you identify top-selling products, optimize inventory, and maximize your revenue across locations

Personalize Your Marketing Efforts

Shopper performance data helps you create targeted marketing campaigns based on actual purchasing behavior, increasing customer engagement and loyalty

Key Features

Vast Data Network

Access insights from thousands of fuel retail locations and convenience stores across North America.

Complete Solutions

From fuel pricing to merchandise transactions, access the data you need to make informed decisions.

Real-time Insights

Stay updated with daily or intra-day data feeds.

Secure Delivery

Receive data through secure channels that integrate seamlessly with your existing systems.

Multiple Formats

Access multiple flexible formats to suit your needs, including direct integration through Snowflake.

Shopper Attributes

Leverage first-party data to boost engagement with personalized experiences and precise targeting.

PDI Data Services Catalog

Data FeedIdeal ForBenefitsKey Features
Convenience Consumer 360CPG Brands
AdTech
MarTech
Enhance targeting with comprehensive consumer insights from the fuel and convenience retail sectorDemographics, purchasing behavior, geolocation, digital interactions
C-Store Merchandise SalesCPG Brands
Financial Institutions
Analyze merchandise performance across geographies and measure marketing impactMarket basket details, combinable with fuel transactions and shopper ID
C-Store Fuel SalesCPG Brands
Financial Institutions
Correlate fuel metrics with merchandise performanceDetailed fuel transaction data, combinable with merchandise transactions and shopper ID
C-Store Shopper PerformanceCPG Brands
Financial Institutions
Understand changing consumer behavior based on transactionsShopper IDs derived from masked credit card transaction data
Consumer Identity SupplementIdentity Service ProvidersBuild out your identity spine with attributes from a wide range of consumer programsFirst-party consumer data points available on a per-user basis
Retail Fuel PricesFinancial Firms
Government Agencies
Others
Access current and historical retail fuel prices for informed decision-makingReal-time and historical fuel prices by site, grade, or aggregated by location and time
Retail Fuel Site AttributesVarious IndustriesGet a comprehensive view of the fuel-selling convenience store retail landscapeLocation and key attributes of all fuel-selling retail locations in the US and Canada

Ready to Overcome Your Data Challenges?

Let PDI Data Services empower your decision-making with actionable insights about the convenience store industry.

Thanks for your interest. A team member will be reaching out shortly.

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