One of the most common questions I get about PDI Connections Live is why it makes sense to send multiple people from one company. I admit that’s a good question to ask, especially when budgets are tight. 

My typical response is that the focus on in-depth training for this conference makes it unique in our industry. When you invest in PDI solutions, you clearly want to maximize your investment. The best way to do that is to become as proficient with those solutions as possible. 

Our goal at Connections Live 2025 is to deliver the deep technical training your organization needs to thrive. This year, that includes: 

• 160+ classes 

• 86 advanced-level classes 

• 26 hands-on classes 

• 24-hour networking labs 

• Almost unlimited peer networking opportunities 

A proven history of team training 

That covers why someone would want to attend. To answer why anyone would send multiple people, I lean on the feedback we’ve received from previous attendees. In the early years of the conference, we discovered that team training became a force multiplier for many organizations. 

Instead of attendees overlapping with each other and diminishing the overall training experience, we kept hearing how organizations were seeing even greater value by sending a full team. By working in groups, attendees can apply their shared knowledge and learn from each other’s diverse experiences as they: 

• Build practical, real-world technical skills 

• Collaborate more effectively 

• Exchange best practices 

• Learn directly from PDI product experts 

• Cross-train across roles for greater versatility 

In addition, we offer multiple full role-based tracks for attendees. If you want to send different employees focused on wholesale, technology, accounting, pricebook, loyalty, or security, there’s a unique track for each attendee. 

Big savings with Group Discount Bundles 

Team training is so important that we offer a Group Discount for any organization or parent company that sends multiple attendees to Connections Live 2025. Here’s how much you can save: 

You can get all the details about Group Discount Bundles here. 

Please note that you must purchase your bundle by June 15. 

Savings for individual attendees 

If you want to attend Connections Live 2025 but aren’t part of a group, you can still save big: 

• Use the Early-Bird Discount to save $400 off the standard conference rate 

• Register ASAP, because this discount ends on June 30 

If you have any questions about Group Discount Bundles or Connections Live in general, just let us know at: connectionslive@pditechnologies.com. 

We can’t wait to see you this August in Denver! 

Check out what your peers think 

Sign up today

Register now for Connections Live 2025!

What: PDI Connections Live 2025
When: August 24-27
Where: Gaylord Rockies Resort in Denver, CO

Are you ready for another year of the industry’s premier training and networking event? That’s right. We’re already in full preparation mode for PDI Connections Live 2025.

This year, we’re returning to one of our most popular destinations—the Gaylord Rockies Resort in Denver, Colorado. If you’ve been there previously, you won’t believe the amazing upgrades they’ve made. And, if you’ve never stayed at the resort, you’re in for a treat.

At last year’s conference in Washington, DC, we hosted over 1000 attendees representing the full spectrum of roles from across the fuel and convenience ecosystem. This year we’re ramping up the training with even more classes, including exactly what you’ve asked for: more hands-on and advanced training.

If you’re looking to build your technical skills, expand your knowledge, and make valuable industry connections, this info-packed event is right up your alley.

What to expect (for new attendees)

If you haven’t attended one of our previous conferences—or you attended way back in the pre-COVID years—our focus is on delivering an immersive 4-day learning experience with:

• Classes and tracks for different roles and levels of experience
• Hands-on training to match your specific needs
• Networking to get 1:1 assistance from PDI technical experts
• Industry leadership tips and best practices

And that’s just for the training element of the conference. The other key focus area is helping you make impactful connections with:

• Speed networking sessions where you can get to know other attendees with similar interests
• An Expo area where you can mix with PDI experts and industry vendors
• Casual networking events like the Welcome Reception, Game Night, and Big Night Out (our customer appreciation party)

What’s new for 2025

We love all your feedback and recommendations for making Connections Live as valuable as possible. After all, this customer-driven conference depends on your active participation. Based on what you’ve requested, this year’s conference will include:

• Additional advanced-level classes
• More hands-on training opportunities
• New ways to influence the PDI product strategy
• A greater focus on loyalty and CPG brand/retailer collaboration

How to get the best conference rate

If you plan to join us in Denver, be sure to get the best rate. Here are two ways to save big:

• Individuals: Use the Super Early-Bird Discount  to save $600 off the standard conference rate. This discount ends on May 31, so register soon!
• Groups: If your company sends 5 to 9 attendees, you can save $700 per person. If you send 10 or more, you can save $800 per person. You must purchase your Group Discount Bundle by June 15.

Find more PDI resources

In addition to our annual Connections Live conference, we’ve recently broadened the overall PDI Connections experience with:

• Support resources, forums, and knowledge exchange on the PDI Connections online platform
• Live training courses, on-demand videos, user group conversations, and thought leadership resources on PDI University (an All-Access Pass unlocks nearly limitless opportunities for your entire organization)
• Connections Live Quarterly events to keep you up to speed on the latest news and industry trends

I hope to see you in Denver!

Sign up today

Register now for Connections Live 2025!

What: PDI Connections Live 2025
When: August 24-27
Where: Gaylord Rockies Resort in Denver, CO

Interested in becoming a sponsor for Connections Live 2025?
A few remaining sponsorship spots are available. Please reach out to us if you’d like to explore a conference sponsorship opportunity.

Honoring Our Brand and Associates

PDI Technologies is proud to recognize our brand and associates. We are honored that our expertise and hard work are celebrated in our industry, the regions we serve, and beyond. Join us in celebrating!

Company Recognition  

2024 Retailer Choice Best New Products, Point of Sale (POS), CSP – 2024

Atlanta’s Largest Private Companies, #37, Atlanta Business Chronicle – 2024

Top 40 Most Innovative Technology Companies, Technology Association of Georgia(TAG) – 2024 

Georgia Fast 40, Association for Corporate Growth (ACG) – 2024 

Top 10 Most Innovative Technology Companies, Technology Association of Georgia (TAG) – 2023 

Georgia Fast 40, Association for Corporate Growth (ACG) – 2023 

Associates Awards 

Jessica Jobin, Golden SWAN, Up-and-Comer, SIGMA – 2024

Vicki Thorne, Golden SWAN, Marketing & Advertising Professional, SIGMA – 2024

Nicole Petersen, 2024 Future Leader in Convenience, Convenience Store News – 2024 

Mike Procopio, Finalist in the 2024 class of Industry Innovators, Butane-Propane News – 2024 

Nicole Wu, CFO of the Year, Atlanta Business Chronicle – 2024 

Jimmy Frangis, Entrepreneur Of The Year® 2024 Southeast Finalist, EY – 2024 

Jay Warner, Corporate Development Professionals to Watch, Association for Corporate Growth (ACG) and Middle Market Growth Magazine – 2024 

Traci Fulmer, Top Women in Convenience – Mentor, Convenience Store News – 2024 

Linnea Geiss & Jay Warner, Dealmaker of the Year, Smart Business Atlanta – 2024 

Bethany Allee, Top Women in Convenience – Senior-Level Leaders, Convenience Store News – 2023 

Jimmy Frangis, 2023 Most Admired CEO, Atlanta Business Chronicle – 2023 

Linnea Geiss, 2023 Women of Influence, Atlanta Business Chronicle – 2023 

If you missed PDI Connections Live 2024, you missed out on an incredible experience that brought together the best and brightest in the convenience industry. But don’t worry, we’ve got you covered with this recap of the event’s most memorable moments.

If you want more background about the event, please check out this blog post. And, while we’re at it, don’t forget to pre-register for Connections Live 2025 in Denver, Colorado.

Now that Connections Live 2024 is in the books, I must admit I feel absolutely exhausterated! That’s my unique way of saying that I’m both exhausted and exhilarated. We had such a blast this year, and I want to shout out a sincere THANK YOU to all our attendees on behalf of the entire PDI team.

It’s always a fantastic reminder that PDI has some of the most loyal and impressive customers and partners I’ve ever been around. And I’m continually amazed at the collaborative nature of our fuel and convenience ecosystem.

If you’ve attended one of our annual conferences in the past few years, you’ve witnessed a steady evolution toward the “Connections Live” rebranding. Our goal is to emphasize long-lasting relationships and connections—and make sure we’re delivering even more of what you’ve been asking for.

This was my third conference, and I felt the energy, enthusiasm, and excitement went to an entirely new level. In case you weren’t able to attend, here’s a recap video along with some of my personal highlights from the four-day event.

Multiple PDI Customer User Group meetings: Driving product innovation

The Customer User Group sessions invited many new members to get the latest product roadmaps and updates. Both the retail and wholesale groups held multiple meetings during the event, where members shared their feedback on PDI solutions.

CPG Brands at center stage: Insights for retailers

As part of the expansion of Connections Live, we offered several new sessions to enhance CPG and retailer collaboration. In addition, PDI’s Brandon Logsdon led a main stage panel of experts from leading CPG brands who offered their unique perspectives and explored how brands and retailers can work more effectively.

Keynote Speaker Mike Abrashoff: Leadership lessons from the USS Benfold

Our keynote speaker, Mike Abrashoff, mixed in some humor, practical advice, and inspirational insights from his experience as the Captain of the USS Benfold. I’m sure I wasn’t the only one who got a bit misty-eyed at times. Be sure to check out Mike and his leadership books here.

Speed Networking: Connecting attendees one conversation at a time

Many previous conference attendees have asked for dedicated time to make 1:1 connections beyond the after-hours networking events. Our solution was to test a “speed networking” concept where we matched up attendees and gave them five minutes to get to know each other in an afternoon session. The results were highly encouraging, so be on the lookout for another round of speed networking in 2025.

Latest solutions showcase: Innovation on display

We had 29 sponsor booths in the Expo this year, including both long-time sponsors and a few new ones. I want to extend a big thank you to all of them—we couldn’t produce such a first-class event without their continued support. It felt like I was getting a glimpse into the future when I entered the Connected Convenience Store at the center of the Expo. There were product demos, foodservice options, and some really cool electronic shelf labels—along with all the swag at the PDI pop-up store.

Women in Convenience Breakfast: Celebrating industry leaders

One of the items closest to my heart was the “Women in Convenience” breakfast, which drew over 200 attendees who heard from a panel of respected industry leaders. I can’t express how thankful (and excited) I am just to associate with such bright and innovative women in our industry!

Live “Over a Barrel” Podcasts: Industry insights in real time

Some lucky attendees were able to participate in two “Over a Barrel” podcasts featuring Patrick De Haan, GasBuddy’s Head of Petroleum Analysis. There was great interaction with the audience (who received good news about falling gas prices), and you can listen to the podcast episodes here.

Paradise on the Potomac: A tropical evening to remember

Yes, I’m biased, but I’d kick myself if I didn’t commend our marketing team for turning a hotel ballroom into a veritable tropical paradise. I love an excuse to dress up for a theme party and, judging by the proliferation of wild “island” attire, it seems like many of you do as well. Cheers to an incredible evening!

Game Night: Ping-pong, snacks, and fierce competition

In our second annual Game Night, we introduced a Ping-Pong Tournament that did not disappoint. I didn’t realize how competitive some of you “game warriors” are. Delicious snacks, drinks, games, and a few really big personalities—it all added up to some serious fun.

The Art of Storytelling: Crafting compelling brand narratives

Again, I’m biased, but one of the most engaging sessions was “The Art of Storytelling: Crafting Compelling Brand Narratives in the Convenience Space,” which I had the pleasure of co-hosting with the brilliant Frank Beard from Rovertown. In this interactive session, we explored the power of storytelling and shared proven strategies for creating brand narratives that resonate and leave a lasting impact.

During the session, attendees participated in exercises, group discussions, and thought-provoking Q&A, gaining valuable insights and practical techniques to elevate their brand’s storytelling game. A special thanks to Frank for being an incredible co-presenter and to all the attendees who made this session so memorable. Frank and I are also starting a networking and educational group for marketers within our industry. If you’re interested in joining, contact either Frank or me on LinkedIn.

Join us in Denver next year

If you were in DC, thanks again. I hope you found Connections Live 2024 as valuable as I did. Don’t miss out on the opportunity to connect with industry leaders, gain valuable insights, and have a blast at Connections Live 2025 in Denver, Colorado. Pre-register now to secure your spot and take advantage of early-bird discounts!

Schedule a Meeting at NACS Show 2024

If you’ll be at NACS Show 2024, we’d love to meet with you!

Schedule a meeting with us to discover how convenience retail, petroleum wholesale, and CPG businesses are transforming with PDI.

Hello, everyone! We’re only weeks away from my favorite event of the year, PDI Connections Live 2024!

I know that, because I’m watching the countdown tracker on the event website (and the team is going into mega-prep mode). My colleague, Traci Fulmer, recently wrote a great blog post on why and how we’re transforming our legacy PDI Users Conference into PDI Connections Live. Our goal is to help connect our industry—PDI customers, industry vendors, and anyone else who’s part of the convenience ecosystem.

Check out her post for what you can expect at the event—I think it will be especially helpful for anyone who hasn’t attended one of our user conferences.

If you’ve already registered or are still thinking about joining us in Washington, DC, I thought I’d share some tips on what you can do to get ready. I also want to recommend some of my own favorite elements of the conference.

First, please note a couple fast-approaching deadlines:

• July 24: The discounted hotel rate ends.
• August 9: The Advanced Discount rate ends ($200 savings off the standard rate).

At the risk of stating the obvious, be sure to register now if you haven’t already done so. Enough said on that front. Now, here’s your to-do list.

Book your hotel room

The Gaylord National Resort is an amazing property, and we’ve scored a fantastic discount rate for all attendees. Be sure to reserve your hotel room ASAP since the discounted room rate ends on July 24. Please note that the allotted room block is nearly full, so don’t hesitate.

Download the mobile app before you go

We’re continually adding functionality to our mobile app for the conference. You’ll be able to track your agenda, set up meetings, and stay connected for the week. As soon as the app is ready for download in August, we’ll notify all registered attendees via email.

Select your classes and sessions

If you haven’t already done so, make sure you’ve locked in your agenda to get your top choices. I also want to highlight a special new session we’re calling “speed networking.” Several attendees asked for this type of session to make more connections in a professional but casual environment. You can set your agenda when you register, or you can log back into the event website at any time to make adjustments.

Bonus tip: If you’d like to connect with me or you have an interest in Marketing Thought Leadership, we have several Marketing networking opportunities and sessions this year. Don’t miss this chance to meet your peers and extend your professional network in the most efficient way possible.

Let your colleagues know what you’re doing

If you’re active on social channels, we’ve created some Connections Live 2024 posts that you can share with your network. Just visit the PDI Brand Hub to download everything you need. And feel free to put your own spin on it as you let your colleagues know what you’re up to.

As promised, here are a few personal recommendations on what to do while you’re at the conference.

Build your leadership skills

We selected this year’s keynote speaker for his outstanding leadership and team-building insights. As a former US Naval Officer and author of multiple leadership books, Mike Abrashoff has honed his ability to simplify the concepts of leadership and share practical tips to help you enhance your own skills. I personally got extremely motivated just by reading Mike’s bio on the event website.

Meet industry-leading vendors

In addition to all the PDI offerings, you’ll have a chance to get a closer look at a wide range of industry solutions in the Expo. Be sure to spend Sunday and Monday evening meeting with our conference sponsors while enjoying some great food and drinks.

Visit the Connected Convenience Store

One of my favorite parts of last year’s event was the Connected Convenience Store in the center of the Expo. This is the spot to see the latest c-store innovations in action and connect with the product experts to ask all your questions.

Unleash your competitive spirit at Game Night

OK, I have to admit I got a little bit competitive during Game Night last year. But it was such a blast getting to hang out with everyone in a casual setting. We’ve also made some enhancements for this Monday night event, so expect even more games, snacks, and refreshments. And, for those of you who enjoy a bit of action, we’re adding a ping-pong tournament featuring our fearless leader and CEO, Jimmy Frangis. Stay tuned for sign-ups if you want to participate.

Wear your favorite island attire for Big Night Out

If you thought last year’s 80s-themed Big Night Out party was fun, we’re going to try to top it this year with our tropical-themed “Paradise on the Potomac” customer appreciation event. Be sure to wear your wildest island attire for a Tuesday night filled with live music and games. I promise our Marketing leadership team will deliver—our motto is “go big or go home.” After all, it is BIG Night Out!

Bonus tip: On the topic of wardrobe, bring comfortable shoes. At PDI we’ve been participating in an internal step challenge so we’ll be physically ready to keep up with everyone. Optimal shoe game is key! I know my partner in CMO crime, Derek Gaskins of Yesway, will be bringing his A-game.

Help out with a good cause

Last in this list, but first in my heart, I wanted to call out this year’s charitable cause. We’re donating to a great organization, Operation Homefront, that helps provide financial assistance programs for military families in our communities. To help contribute to the cause, all you need to do is download the mobile app, visit the sponsor booths in the Expo, and scan the QR codes in each booth. The more codes you scan, the more PDI will donate on your behalf.

I hope to see you in Washington, DC!

Register for PDI Connections Live 2024

Sign up today for Connections Live 2024, the industry’s premier training and networking event!

What: PDI Connections Live 2024
When: August 25-28
Where: Gaylord National Resort in Washington, DC

Want to sponsor Connections Live 2024?
We’re always looking for new sponsors, so please reach out to us if you’d like to explore any conference sponsorship opportunities.

The United States of America: the country of Convenience. But don’t say this to my PDI colleagues from Ireland–they will have a thing or two (or perhaps more) to show you when it comes to the convenience landscape, especially in Dublin. And they will definitely share their excitement about the newly launched “Extra” loyalty program by Circle K. 

While I will rely on their decades-long industry experience and leave the “beef” between the US and Ireland unsettled, allow me to brag just a little about the undisputed birth-country* of the modern convenience store: the United States of America. 

From previous travels in the US in pre-pandemic times, I still remember the beer cave I entered at a RaceTrac station. I was mesmerized as a consumer and thought to myself “would this ever be a thing in Germany where I live, the country of inconvenience?” 

I stumbled upon an industry-insider answer to that years later in the PDI Tracking Convenience Report. Published in May 2024, the report shows that c-store beer sales are negatively impacted to a significant degree if the c-store is located near a liquor store or a grocery store that sells alcohol. (As a side note, I highly recommend downloading the report to see the exact impact…it’s quite interesting.) This proximity issue is often the case in Germany–at least where I live–so I take back what I said: it’s not you, Germany. It’s simply the market dynamics! 

Insights like that highlight the importance for operators in the convenience and mobility industry around the world to keep an eye on multiple regions beyond their own. Not to mindlessly copy what others do, but to get inspired and shorten the learning curve by obtaining key takeaways and insights into what others have already tried. 

If you’re looking for a place to find exactly that–apart from the legendary NACS show and the very interesting UNITI expo–look no further than PDI Connections Live. This industry event represents an evolution of the annual PDI Users Conference, expanding it into a comprehensive industry-wide gathering. It brings together leaders in the convenience retail and petroleum wholesale sectors for four days of networking, education, and innovation.

So, what’s “in store” (pun intended) for any international visitors interested in attending Connections Live 2024 this August in Washington, DC?  

• Inspiration and a welcoming community: First and foremost, Connections Live is intentionally designed to be a melting pot of ideas and innovations. The goal is to ensure that every attendee, regardless of where they come from, leaves with new insights and practical knowledge they can implement in their own markets. 

• Thought-provoking industry leadership sessions: How can technology help you address your workforce challenges? What are some best practices for engaging with Gen Z-ers? What’s the industry sentiment about EV and alternative fuels? How’s AI influencing the industry? You can hear different perspectives from a wide range of attendees to help you understand the latest trends and technologies. 

• Non-stop networking opportunities: Connections Live offers unparalleled opportunities for direct interaction with industry leaders and innovators, including PDI product experts. The event fosters an environment where you can share insights, discuss best practices, and learn from the experiences of others who face similar challenges in different markets. It’s these conversations and connections that often lead to the most profound learning experiences. 

Now you know there’s something “brewing” at Connections Live this year and beyond, and it’s not just the breakfast coffee! Be sure to check out the event agenda and see whether a trip to Washington, DC might be a smart way to enhance your expertise and reinvigorate your business. 

* In 1927, the Southland Ice Company began selling eggs, milk, and bread from one of their icehouse storefronts in Dallas. This company is known today as 7-Eleven. 

Register for PDI Connections Live 2024

Sign up today for Connections Live 2024, the industry’s premier training and networking event!

What: PDI Connections Live 2024
When: August 25-28
Where: Gaylord National Resort in Washington, DC

It’s that time of year again. The days are getting longer, the weather’s getting better, and the PDI team is in full swing preparing for our biggest event of the year. The key difference this year is we’re no longer hosting PDI Users Conference.

This year it’s all about taking everything you’ve come to know and love about the industry’s premier training and networking event and transforming it into something even better.

We’re proud to introduce PDI Connections Live 2024! Rest assured that this change is about much more than just renaming the event. We’ve carefully examined every aspect of the conference to make sure we’re delivering even more of what you’ve been asking for.

The goal of this change is all about leveraging the power of connections:

• Building on our online customer platform “PDI Connections” to give you more live events
• Including more people and companies from across the convenience ecosystem
• Giving you more ways to connect with PDI

What you can expect

In case you’ve never attended one of the previous conferences, our goal is to deliver in-depth training along with insights from both industry leaders and the PDI team. We’re confident that this 4-day immersive networking experience is the fastest way to boost your skills, gain expertise, and make valuable professional connections.

Most of all, we want to give you the best opportunity to:

1. Get practical product training and best-practice tips that you and your team can use immediately
2. Share your real-world experiences with peers from across the industry
3. Stay ahead of the latest consumer trends and behaviors that will impact your business
4. Make sure your voice is heard in influencing current and future PDI solutions

New and enhanced offerings for 2024

Previous attendees have been great at providing feedback to make this a truly customer-driven conference. We’ve heard everyone loud and clear, so this year we’re providing more:

• Hands-on training courses
• Hands-on lab opportunities
• Thought leadership sessions
• Sessions for Consumer Packaged Goods (CPG) brands

How to get the best conference rate

We can’t wait to see you at PDI Connections Live, but we also want you to get the most value possible while you’re there.

If your company plans to send a group of five or more attendees (or a group of 10 or more attendees), you can save up to $800 per person using the Group Discount until June 15.

If you plan to register as an individual, your best rate is the Super Early-Bird Discount that will save you $600 off the standard conference rate. But don’t wait—that discount ends May 31.

More resources on PDI Connections and PDI University

Our goal is to provide you with a more consistent experience in person and online. That’s why we’ve recently expanded the offerings on the PDI Connections platform with additional training courses, multimedia content, and thought leadership resources now available on PDI University.

Remember, the best way to stay up to speed on PDI solutions and industry trends is through an All-Access Pass to PDI University that unlocks nearly limitless learning opportunities for your entire organization.

Register for PDI Connections Live 2024

Sign up today for Connections Live 2024, the industry’s premier training and networking event!

What: PDI Connections Live 2024
When: August 25-28
Where: Gaylord National Resort in Washington, DC

Want to sponsor Connections Live 2024?
We’re always looking for new sponsors, so please reach out to us if you’d like to explore any conference sponsorship opportunities.

Do you know what the single greatest factor is that will impact the performance of your loyalty program? This Loyalty Playbook will lead you through the best practices learned from running some of the most successful loyalty programs in the US.  

After you download the playbook, be sure to check out our Loyalty Playbook webinar series where we cover best practices for everything from loyalty to offers to mobile apps and more.  

Get started with the Loyalty Programs Best Practices webinar. A panel of industry experts provide recommendations from successful loyalty programs. Watch now. 

Next, dive into offers during the Offers and Rewards Best Practices webinar. We cover offer strategies and formulas to help you improve offer forecasting, efficiency, and ROI. Watch now. 

In part three of the series, we invited our friends at Rovertown to share mobile app strategies and show you how to unlock the full potential of your mobile apps. Watch Mobile App Best Practices now. 

Are you interested in a good origin story? Get ready to learn how the modern convenience ecosystem grew from a bunch of small general stores scattered across the United States into a massive industry with over 150,000 sites and the familiar brands we know and love today. In the inaugural episode of the “How Convenient” podcast, host Bethany Allee speaks with her special guest, PDI CEO Jimmy Frangis. To get the inside scoop on the evolution of the fuel and convenience industry, listen to the podcast here.

Customer Service Week is an opportunity to recognize and show appreciation to our PDI colleagues serving in this critical function. Celebrated from October 2-6 at PDI and in many other organizations in the convenience ecosystem and beyond, this year’s global theme is “Team Service.” No matter where our representatives sit within PDI, we’re all on the same team Connecting Convenience together.  

Our industry operates 24/7/365, and so do our support teams. This week (and every week) we thank all the teams who work tirelessly to provide exceptional customer service to keep our industry running as smoothly as possible. 

Here are some messages that PDI team leaders are sharing in support of our customer service associates. 

“We’re all thankful for our amazing service teams and that Customer Service Week exists to help us acknowledge the critical role they play for our customers and within the broader PDI organization. These teams are the face of PDI and represent us well. Thank you for everything you do!” ~ Bethany Allee, SVP, Marketing and Education 

“A heartfelt THANK YOU to our customer service and support teams for the work you do every day. We truly understand that your roles are the foundation of our relationship with customers. The care, expertise, and commitment you consistently demonstrate makes an enormous difference in ensuring our customers feel heard, valued, and assisted. Please know that we appreciate everything you do to make each customer interaction a positive one.” ~ Steve Antonakakis, Divisional COO, Enterprise Productivity 

“As our industry continues to innovate and grow—all while staying one step ahead of cyberattacks and other business threats—our customer service teams become that much more critical. I’ve watched them troubleshoot and problem-solve, often in real time alongside our stakeholders. While we recognize there’s always room for improvement, our team is continually working to ensure smoother operations for our customers.” ~ Chris Berry, Chief Technology Officer and President, Security Solutions 

“In honor of Customer Service Week, I want to share my appreciation for all the teams that engage with our customers. You’re the face of PDI, you bring our solutions to life for our customers, and you all represent PDI values every day. Thank you all so much!” ~ Frank Brennan, SVP and GM, Global Services 

“We’re so lucky to have such great colleagues working in the support team representing PDI. These teams are the frontline for all our clients, they deal with multiple clients daily, and they always strive to provide excellent service. We really appreciate all the hard work the team does.” ~ Denise Coyle, Loyalty Support Manager 

“I so deeply appreciate your efforts in working every day in support of our customers. Your commitment and genuine care for our customers are the culmination of your hard work, and you are tenacious and collaborative in your approach. Nothing makes me happier than to hear a compliment from our customers, and I’ve had great feedback about the focus we have put on the customer experience. Thank you as you lead the efforts in customer service!” ~ Linnea Geiss, Chief Operating Officer  

“I’m incredibly proud of the agents on our customer support teams that I have the honor of working alongside every single day. Their unwavering commitment, tireless efforts, and exceptional problem-solving skills continue to impress me. Their dedication is a testament to providing outstanding support and ensuring our customers’ satisfaction, business awareness, and program success.” ~ Caillin Grosse, Senior Manager Member Support 

“It’s an honor to celebrate the efforts of our support analysts, field technicians, team leads, and managers who deliver positive and rewarding customer experiences each day. Customer Service Week is our opportunity to recognize the dedication it takes to serve others. It is a privilege to be associated with so many who are striving to take service to new heights!” ~ Mike Hailes, VP, Global Customer Support EP 

“Our Customer Support teams—including those in Consumer Engagement—play a critical role in the success of PDI. They have a massive impact on customer satisfaction and our customers’ future engagement with the programs and products that we offer. I’m proud of the tireless efforts our teams make each day while representing the values of PDI.” ~ Lee Harmon, Director, Member Support 

“The Customer Care and Member Support teams are best in class! The entire PDI organization is lucky to have each one of them supporting our customers and the members of our loyalty programs. Their hard work and dedication contribute greatly to the success of our customers and PDI. I cannot thank them enough!” ~ Scott Schaper, VP CP Operations 

“Our Customer Support team has done an incredible job of troubleshooting customer issues in a timely manner while providing the best possible customer experience. We appreciate your efforts and the amazing service you are providing. Thank you!” ~ Amit Shankar, Senior Manager, CSE Operations 

“This week we celebrate all our colleagues that provide Customer Support for our business. I would like to recognize all our Security Solutions Ops teams that work tirelessly to ensure our customer base has the support needed to keep their businesses running. I would like to personally say THANK YOU for your all your efforts, day in and day out, to ensure our customers get the top-level support they deserve!” ~ Schane Simpson, VP, Operations, Security Solutions 

“Our customer service teams around the globe add value to our in-market solutions and are the connectors of what our customers need to make their experiences better. Thank you to each of you for representing our values, especially when it comes to Collaborative and Accountable, which help to define our culture at PDI.” ~ Beth Strickland, Chief Human Resources Officer 

“Customer service is the heartbeat of any thriving business, where every interaction is a chance to make a lasting impression and turn a customer into a lifelong advocate. Celebrating Customer Service Week is a tribute to the unsung heroes who listen, empathize, and tirelessly go above and beyond. They are the architects of loyalty, the guardians of trust, and we appreciate all that you do.” ~ Dwayne Viers, Director, Customer Care CE